Epson Stylus Pro 4000 Professional Edition Download Manual

Please open this booklet and record your unique Unit ID Number.
You will need it to take full advantage of the Preferred Warranty.
EPSON Preferred
Limited Warranty Program for the EPSON Stylus

Pro 4000

Technical Support
Phone Number
Whole Unit Exchange
Security and
Peace of MindCongratulations on your purchase of the EPSON Stylus

Pro 4000 printer.
Your printer is designed to provide consistent high quality output in thedemanding professional graphics environment. To ensure your completesatisfaction with its performance, Epson is pleased to include the EPSON

Limited Warranty Plan.
This 1–year limited warranty plan includes priority toll-free technical phonesupport and whole unit exchange or repair, when required, for your printer.
Should you experience a problem with your printer, simply call the exclusive
EPSON Preferred toll-free number, select the technical support option, andenter your Unit ID Number as described in this booklet. Please have your
Serial Number available for the answering technical support specialist. Sinceit’s an exclusive number, your call will be answered promptly.
Please review the information contained in this booklet. You’ll find yourpersonal Unit ID Number and the exclusive EPSON Preferred toll-free number.
You’ll need these numbers to take advantage of our Preferred Service. You’llfind our complete terms and conditions for this 1-year limited warranty at theend of this booklet, under “Terms and Conditions – Limited Warranty for
Commercial Products.”
Once again, congratulations and welcome to the EPSON Preferred Family.
Welcome and Congratulations
EPSON Preferred
Limited Warranty Program for the EPSON Stylus

Pro 4000
Purchasing Extended Service: the EPSON Preferred Plus Plan
The EPSON Preferred plan offers premium warranty service for 1 year. We’dlike to offer you the opportunity to extend that premium level of service for anadditional 1 or 2 years, through the EPSON Preferred Plus Plan – Epson’sextended service contract for the EPSON Stylus Pro 4000 printer. Just purchasethe Preferred Plus Plan and you’ll continue to have access to our toll-freepriority technical support line and printer exchange services. You may purchasethe Preferred Plus Plan at the time you purchase your printer, or any time yourprinter is covered under the standard warranty.
You can obtain pricing information and detailed terms, and purchase a 1– or 2–year Preferred Plus Plan, from your participating EPSON Stylus Pro 4000 dealeror from the EPSON Store
EPSON Preferred Plus Options Product Code
1 year EPSON Preferred Plus Stylus Pro 4000 Printer EPP40EX1
2 year EPSON Preferred Plus Stylus Pro 4000 Printer EPP40EX2For EPSON Preferred
Technical Support
Follow these easy steps to obtain technical support.
Step 1: Have your serial number available:_____________________________________
Step 2: Call toll-free 888-377-6611.*
Step 3: Follow the voice prompt instructions.
Step 4: Enter your Unit ID Number.
Step 5: Be prepared to work with the Technical Support
Specialist to diagnose the problem.
Operating Hours: Currently Monday through Friday, 6 AM to 6 PM
(Subject to change)
* If you experience difficulty using your Unit ID Number to access the Toll-Free Preferred line,please call 562-276-1305 during normal business hours so we may resolve the problem.
EPSON Preferred
Limited Warranty Program for the EPSON Stylus

Pro 4000
Terms and Conditions
Limited Warranty for Commercial Products
What Is Covered: Epson America, Inc. (“Epson”) warrants to the first end-user customerthat the EPSON Stylus Pro 4000 ink jet printer covered by this limited warranty statement, ifpurchased and used in the United Sates or Canada, will conform to the manufacturer’sspecifications and will be free from defects in workmanship and materials for a period ofone year from the date of original purchase (proof of purchase required). Epson alsowarrants that the consumable ink cartridges enclosed with the engine will perform to themanufacturer’s specified usage, which usage may expire before the expiration of the limitedwarranty for the Epson printer.
What Epson Will Do To Correct Problems: Should your EPSON Stylus Pro 4000 printerprove defective during the limited warranty period, please call the toll-free Epson Preferredsupport line identified in this booklet. This line will be answered during Epson’s regularsupport hours (currently 6:00 AM to 6:00 PM Pacific Time, Monday through Friday). Whenyou call, please be prepared to provide the service technician with Proof of Purchaseinformation including the unit serial number and original date of purchase. The servicetechnician will provide telephone diagnostics to determine whether your unit needs repair.
If service is required, the technician will advise you which service program will be utilized
(the Whole Unit Exchange Program or the Repair Program) and provide detailedinstructions for the program. Please see below for highlights of the two service programs.
When service involves the exchange of a unit or its parts, the items replaced become theproperty of Epson. The new items assume the remaining warranty period of the originalproduct. Exchange printer and repair parts may be new or remanufactured to Epsonstandards.
Whole Unit Exchange Program: For Epson to process a Whole Unit Exchange, you mustsecure return of the defective product by providing Epson with a valid credit card numberwith sufficient credit to cover the price of the replacement product. You will be billed at the
Manufacturer’s Suggested Retail Price for the printer if the defective product is not returnedto Epson within 10 business days of shipment of the replacement product from Epson. If theunit is returned damaged because you have not properly packed or shipped it, you will bebilled for the damage. Upon verification of security, Epson will ship the replacement unitpromptly, typically via next business day delivery for most business locations. Shipments tomore remote locations and to residential addresses may be shipped for later delivery. Forcalls completed prior to 2:00 PM Pacific Time the exchange unit will usually ship the same day.
For calls completed after 2:00 PM PT the exchange unit will usually ship on the followingbusiness day.
It is your responsibility to unpack, re-install optional components (interface cards, paper tray,roll paper spindle, etc.), and set up the exchange product at your location. It is also yourresponsibility to properly repack the defective product in the exchange unit box and return itto Epson within 10 business days using any instructions provided by Epson. You will need toremove all optional components prior to its return. (For details on packaging and shipping,please see “Repackaging and Transportation Instructions,” below.)
Repair Program: Under the Repair Program, you must either (a) ship your defective unitdirectly to Epson’s central service facility, or (b) carry in the unit to an Epson-authorized
Customer Care Center near you. The defective unit will either be repaired and sent back toyou, or, if it is determined that repair is not practical, you will be sent a replacement unit.
If you choose method (a) above, you must first contact an Epson support technician, who willexplain the details and times for pick-up of the defective unit from your location. You willneed to package the unit in its original box and packing materials and prepare it for shipping.
If you do not have the box or packing materials you may obtain them through Epson. Pleaseallow five to seven business days after pick-up for the repaired unit or a replacement unit tobe sent to you. If you choose method (b) above, you can transport the unit withoutpackaging. (For details about proper packing, shipping, and carry-in procedures, please see
”Repackaging and Transportation Instructions,” below.)
EPSON Preferred
Limited Warranty Program for the EPSON Stylus

Pro 4000
Repackaging and Transportation Instructions: To avoid permanently damaging theprinter, it is extremely important that you follow the instructions below when preparing toship or transport the printer. (Please refer also to the additional instructions in your Printer
NOTES:• In case shipment of the printer for service becomes necessary, to prevent un-repairabledamage to the printer, the printer should be packaged in its original box and packagingmaterials and secured to a pallet. If you do not have these items, you must contact Epsonand Epson will supply appropriate items for your shipment.
• To prevent ink from spilling and damaging the printer during shipping or other transport,the printer must be shipped or transported with 110 ml ink cartridges installed. The printeris equipped with a valve system that closes and seals all ink supply lines. In order for thisvalve system to properly close, the 110 ml ink cartridges must be installed and the ink leversecured in the locked (up) position. Empty cartridges can be used for transportationpurposes.
• Have at least two people lift the printer when packaging or transporting it.
INSTRUCTIONS:1) Turn on the printer.
2) Remove any paper or other media in the printer. Remove the roll paper spindle andpaper tray.
3) Make sure that 110 ml ink cartridges are installed in the printer. If you are using 220 mlcartridges, remove them and install 110 ml cartridges.
Note: If you have the original 110 ml cartridges that came with the printer (even if they areempty), install them before shipping the printer. To store any partially-used cartridges thatyou take out before shipment, tape over the needle valve hole until you are ready to usethe cartridges again. 4) Make sure the print head is in the home (far right) position. Lock the print head by pushingthe green tab to the right.
5) Raise the ink levers. Turn off the printer and unplug the power cord.
CAUTION: Do not turn off the printer by unplugging it or turning off a power strip. You will notbe able to lock the print head in the home position, and ink left inside the reservoir will leakout, damaging the printer.
6) If you have installed any optional components (for example, the EpsonNet print servercard), remove them before shipping.
WARNING: Components may be hot. After turning off and unplugging the printer, make sureyou allow each component to cool before handling it.
7) If you need to ship the printer, repack it using the original box and packing materials. If youdo not have the original box or packaging, contact Epson to arrange to obtain these.
8) If you are transporting the printer for carry-in service, leave the ink cartridges installed andraise the ink levers. For carry-in service, you do not need to package the printer, but you musttransport it in a horizontal position on a flat, stable surface. If you are transporting the printerin your own vehicle without the original packaging, make sure you wrap and pack the printersecurely.
What This Warranty Does Not Cover:This warranty does not cover:1) Any damage caused by using improper packaging materials or improper packaging andshipping. Under the Whole Unit Exchange or Repair Programs you may be billed for thesedamages.
2) Any damage caused by using unsuitable inks or ink delivery systems in the printer.
3) Any damage caused by use of non-Epson inks, ink cartridges, or media.
EPSON Preferred
Limited Warranty Program for the EPSON Stylus

Pro 4000
4) Any damage caused by third-party software, applications, parts, components orperipheral devices added to the product after its shipment from Epson, e.g. dealer oruser-added boards, components, or cables.
5) Any damage caused by misuse, abuse, improper installation, neglect, failure tomaintain, improper packing or shipping, disasters such as fire, flood, lightning, improperelectrical currents, software problems, or interaction with non-Epson products.
6) Any damage from service performed by other than an Epson Authorized Servicer.
7) Service when the printer is used outside the U.S. and Canada.
8) Service where the printer label, logo, rating label, or serial number has been removed.
9) Any damage to used, refurbished or reconditioned products.
This warranty is not transferable. If a claimed defect cannot be identified or reproducedin service, you will be held responsible for costs incurred.
Remedies: Your exclusive remedy and Epson’s entire liability for a material breach of this
Agreement will be limited to a refund of the price paid for the Epson products covered bythis Agreement. Any action for breach of warranty must be brought within 15 months ofthe date of original purchase. Epson is not liable for performance delays or fornonperformance due to causes beyond its reasonable control. Except as provided in thiswritten warranty, neither Epson nor its affiliates shall be liable for any loss, inconvenience,or damage, including direct, special, incidental or consequential damages, including lostprofits, cost of substitute equipment, downtime, claims of third parties, includingcustomers, or injury to property, resulting from the use or inability to use the Epsonproducts, whether resulting from a breach of warranty or any other legal theory. Somejurisdictions do not allow limits on warranties or remedies for breach in certaintransactions. In such jurisdictions, the limits in this paragraph and the precedingparagraph may not apply.
In Canada, warranties include both warranties and conditions.
Governing Laws: Any disputes arising out of this Agreement will be settled by arbitrationto be conducted in Los Angeles, California, in accordance with the commercial Arbitration
Rules of the American Arbitration Association, and judgment upon the award rendered bythe arbitrator(s) may be entered in any court having jurisdiction thereof. This Agreementshall be construed in accordance with the laws of the State of California, except thearbitration clause that shall be enforced pursuant to the Federal Arbitration Act.
EPSON Preferred
Limited Warranty Program for the EPSON Stylus

Pro 4000
EPSON and EPSON Stylus are registered trademarks of Seiko Epson Corporation. EPSON Preferred and EPSON Store are service marks of Epson America, Inc. 2004 Epson America, Inc. Epson America, Inc. – P .O. Box 93012 - Long Beach, CA 90809-9941 – MS: 6-40 EPSON Preferred Limited Warranty Program for the EPSON Stylus Pro 4000 SM


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