Epson Stylus Pro 10000 Print Engine with Archival Ink Download Manual

Please open this booklet and record your unique Unit ID Number.
You will need it to take full advantage of the Preferred Warranty.
CPD-12421
EPSON Preferred
Warranty Program for the EPSON Stylus

Pro Large Format Printers
SM

Priority
Technical Support
Toll-Free
Phone Number
On-Site Repair
Security and
Peace of MindCongratulations on your purchase of an EPSON Stylus Pro large format ink jetprinter. Your printer is designed to produce large format, amazingly photo-realistic output using genuine Epson inks, cartridges and media. To ensureyour complete satisfaction with the printer’s performance, Epson is pleased toinclude the EPSON Preferred limited warranty plan.
This 1 year limited warranty plan includes priority toll-free technical supportand on-site response for the hardware repair of your printer. Should you havea question or experience a problem with your printer, simply call the exclusive
EPSON Preferred toll-free number, select the technical support option, andenter your Unit ID Number as described in this booklet. Since this is anexclusive line, your call will be answered promptly.
Please review the information contained in this booklet. You’ll find yourpersonal Unit ID Number, which enables access to the exclusive EPSON
Preferred Toll-Free Number. You will need this number along with yourprinter’s serial number to take advantage of our Preferred Service. For yourconvenience, we’ve included a sheet of labels for you to use as an easyreminder of how to access the Preferred Service. Simply write in the Unit IDand serial numbers and place the label in plain view on your printer, and inyour business card file for reference; keep the rest for future use. You’ll findour complete terms and conditions for this 1 year limited warranty at the endof this booklet, under “Terms and Conditions – Limited Warranty for
Commercial Products.”
Once again, congratulations and welcome to the EPSON Preferred Family.
Welcome and Congratulations
EPSON Preferred
Warranty Program for the EPSON Stylus

Pro Large Format Printers
SM
Purchasing Extended Service: the EPSON Preferred Plus Plan
The EPSON Preferred Plan offers premium warranty service for 1 year. We’d liketo inform you of the opportunity to extend that premium level of service for anadditional 1 or 2 years through the EPSON Preferred Plus Plan – Epson’sextended service contracts for the EPSON Stylus Pro large format printers. Justpurchase the Preferred Plus Plan and you’ll continue to have access to our toll-free priority technical support line and on-site hardware service. You maypurchase the Preferred Plus Plan at any time while your printer is covered underthe standard warranty.
You can obtain detailed terms and pricing information, and purchase a 1 or 2year Preferred Plus Plan, from your participating EPSON Stylus Pro dealer orfrom the Epson Store at www.epson.com.For EPSON Preferred
Technical Support
Follow these easy steps to obtain technical support.
Step 1: Have your serial number available:_____________________________________
Step 2: Call toll-free 888-377-6611.*
Step 3: Follow the voice prompt instructions.
Step 4: Enter your Unit ID Number.
Step 5: Be prepared to work with the Technical Support
Specialist to diagnose the problem.
Operating Hours: Monday through Friday, 6 AM to 8 PM
Saturday, 7 AM to 4 PM (Pacific Time)
Note: Weekend support hours are subject to change without notice.
* While your printer is under warranty, if you experience difficulty using your Unit ID Numberto access the Toll-Free Preferred line, please call 562-276-1305 during normal business hoursso we may resolve the problem.
EPSON Preferred
Warranty Program for the EPSON Stylus

Pro Large Format Printers
SM
Terms and Conditions
Limited Warranty for Commercial Products
What Is Covered: Epson America, Inc. (“Epson”) warrants to the first end-user customerthat the EPSON Stylus Pro large format ink jet printer covered by this limited warrantystatement, if purchased and given normal use in the United States or Canada, will conformto manufacturer’s specification and will be free from defects in workmanship and materialsfor a period of one year from the date of original purchase. Epson also warrants that theconsumable ink cartridges enclosed with the printer will perform to the manufacturer’sspecified usage, which usage may expire before the expiration of the limited warranty ofthe Epson printer.
What Epson Will Do To Correct Problems: Should your large format printer provedefective during the warranty period, please call the toll-free support line identified in thisbooklet. This line will be answered between 6:00 AM and 8:00 PM Pacific Time, Mondaythrough Friday, and between 7:00 AM and 4:00 PM Pacific Time on Saturday (excluding
Epson recognized holidays). Weekend hours are subject to change without notice. Whenyou call, please be prepared to provide your printer’s serial number, which is needed toverify that the printer is still under warranty. (You may also need to provide proof ofpurchase if warranty coverage cannot be verified by the serial number.) An Epson callcenter technician will work with you to try to resolve the problem, and if your printer needsrepair, diagnose the issue and determine what parts may be required. If hardware repair isrequired, Epson will arrange for the service of your printer.
On-Site Response: If the printer needs hardware repair and you are within Epson’s on-siteservice territory, an Epson Authorized Servicer will be contacted to make the repair at yourfacility. Epson will usually dispatch repair parts and a technician to your location for the nextbusiness day if determination that repair is required occurs prior to 3:00 PM Pacific Time. Ifthat determination is made after 3:00 PM, or during weekend hours, dispatch will be for thesecond business day. An adult must be available to accept the parts delivery and bepresent at all times while a technician is on-site. Epson’s shipment of service parts does notimply that replacement is required. For both on-site and depot repair, parts may be new orremanufactured to Epson standards. Repair parts (until installed) and replaced parts are theproperty of Epson. Repair parts assume the remaining warranty period of the originalproduct.
Printer Exchange: Epson may, at its sole discretion, elect to replace a printer that forwhatever reason appears to require technical services beyond the capability of field repair.
Under these circumstances, Epson will replace the printer with the same or comparableprinter refurbished to the Epson standard of quality. (The replacement printer will notinclude promotional materials, accessories, stands, documentation, manuals, software, orcables.) The customer must be able to receive, unpack, and install the replacement printer,and prepare the defective printer for return shipment by following the procedures describedin the user manual. The repacked defective printer will be picked up by a carrier designatedby Epson. If the defective product is not prepared for return within 7 business days of receiptof the replacement printer, the customer will be invoiced at the prevailing manufacturer’ssuggested retail price for the replacement printer. The replacement printer assumes theremaining warranty period of the original product.
Epson Depot Repair Response: If your location is outside Epson’s on-site service territory,you must ship your printer to Epson for repair. Areas outside the on-site service territoryinclude, for example, U.S. territories and possessions. It is your responsibility to properlyprepare the printer for shipping as described in your documentation and securely package itin its original container or equivalent. Epson will repair your printer within 7 business daysfollowing receipt and then return it to you via best available method. It is your obligation tore-assemble the repaired printer.
What This Warranty Does Not Cover:1) Any damage caused by using unsuitable inks or ink delivery systems in the printer. Pleasenote that your printer is set up for use with a specific kind of ink. Use of the wrong kind of ink
(for example, use of dye ink in a printer set up for pigment ink) may cause damage notcovered by the warranty. Also, use of bulk ink delivery systems may cause damage notcovered by the warranty.
2 ) Any damage caused by use of non-Epson inks, ink cartridges or media.
3 ) Any damage caused by third-party software, applications, parts, components or peripheraldevices added to the product after its shipment from Epson, e.g. dealer or user-addedboards, components, or cables.
4 ) Any damage caused by misuse, abuse, improper installation, neglect, improper shipping,disasters such as fire, flood, lightning, improper electrical currents, software problems, orinteraction with non-Epson products.
5 ) Any damage from service performed by other than an Epson Authorized Servicer.
6 ) Service when the printer is used outside the U.S. and Canada.
7 ) Service where the printer label, logo, rating label, or serial number has been removed.
DISCLAIMER OF WARRANTIES: THE WARRANTY AND REMEDY PROVIDED
ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESSED OR IMPLIED
WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. UNLESS
STATED HEREIN, ANY STATEMENTS OR REPRESENTATION MADE BY ANY
OTHER PERSON OR FIRM ARE VOID.
EPSON Preferred
Warranty Program for the EPSON Stylus

Pro Large Format Printers
SM
Remedies: Your exclusive remedy and Epson’s entire liability for a material breach of this
Agreement will be limited to a refund of the price paid for the Epson products covered bythis warranty. Any action for breach of warranty must be brought within 15 months of thedate of original purchase. Epson is not liable for performance delays or for nonperformancedue to causes beyond its reasonable control. Except as provided in this written warranty,neither Epson nor its affiliates shall be liable for any loss, inconvenience or damage,including direct, special, incidental or consequential damages, including lost profits, cost ofsubstitute equipment, downtime, claims of third parties, including customers, or injury toproperty resulting from the use or inability to use the Epson products, whether resultingfrom a breach of warranty or any other legal theory. Some jurisdictions do not allow limitson warranties or remedies for breach in certain transactions. In such jurisdictions, the limitsin this paragraph and the preceding paragraph may not apply.
In Canada, warranties include both warranties and conditions.
Governing Laws: Any dispute arising out of this Agreement will be settled by arbitration tobe conducted in Los Angeles, California, in accordance with the commercial Arbitration
Rules of the American Arbitration Association, and Judgement upon award rendered byarbitrator(s) may be entered into any court having jurisdiction thereof. This agreement shallbe construed in accordance with the laws of the State of California, except that thearbitration clause shall be enforced pursuant to the Federal Arbitration Act.EPSON and EPSON Stylus are registered trademarks of Seiko Epson Corporation.
EPSON Preferred is a service mark of Epson America, Inc.
2001 Epson America, Inc.
Epson America, Inc. – P .O. Box 93012 - Long Beach, CA 90809-9941 – MS: 6-40
EPSON Preferred
Warranty Program for the EPSON Stylus

Pro Large Format Printers
SM
You must enroll to activate coverage!
Retain this document as proof of purchase.
CPD-12436
EPP10B1 1 Year Premium Upgradefor the EPSON Stylus

Pro 10000 Series Printer
EPSON Preferred Plus
Premium Support and Protection Plan
SM
Dear Preferred Plus Member:Congratulations on your choice to extend the protection and support ofyour EPSON Preferred Plan. Whether you chose to purchase the 1-year or
2-year plan, you will continue to receive priority technical support and theconvenience of having priority response if your printer hardware problem cannotbe remedied over the phone.
You must enroll in a Preferred Plus Service Plan to receive your benefits. Theenrollment card data will allow us to identify you as a Preferred Plus Member,and to extend the priority Toll Free access and support privileges of yourexisting UNIT ID Number. After verification of your enrollment card anddata, Epson will return a Preferred Plus Plan acknowledgment detailing theeffective dates of your continuing coverage. You will typically receive theacknowledgment within 14 days of Epson’s receipt of your enrollment card.
Also included in this booklet are the full terms and conditions for the Epson
Preferred Plus Service Plan. If you have any problems gaining access to the
Preferred Support Line at 888-377-6611 please contact us at 562-276-1305during normal business hours so we may resolve the problem.
Welcome to Preferred Plus
EPSON Preferred Plus
Premium Support and Protection Plan
SM
Activation Instructions
Please mail in your enrollment card right away. You must enroll in a Preferred
Plus Service Plan to receive your benefits. Simply complete and mail theoriginal enrollment card (no copies), along with the dated proof of purchase foryour printer, in the self-addressed stamped envelope.
We recommend you also complete this section and maintain this documentalong with the return acknowledgment for your records.
Product Code: EPP10B1
Certificate No.
Printer Purchase Date:Printer Serial No.: 7 Digit Unit ID#:Date Enr. Card Mailed:EPSON AMERICA, INC.
ATTN: PREFERRED PLUS ENROLLMENT REP .
PO BOX 93012
LONG BEACH, CA 90809-9941EPSON Preferred Plus
Premium Support and Protection Plan
SM

Terms and Conditions
Limited Warranty for Commercial Products
A. EPSON’s Responsibilities
During the term of this agreement, Epson America, Inc. (“Epson”) or itsdesignee will provide priority telephone technical support and the otherservice described in these Terms and Conditions (the “Service”) for theproducts you have selected for extended service coverage. The productis the EPSON Stylus Pro 10000 series printer (the “Printer”, also referred toas “Product”). Epson is financially and legally obligated for performing
Service under this Agreement.
B. Fee
The fee for the Preferred Plus Support Plan is payable in full before the
Preferred Plus Support Plan will be activated and is non-refundable. Thefee for any renewal term shall be paid prior to expiration of the currentterm. Customer is responsible for any taxes arising for the servicesprovided under this Agreement.
C. Eligibility
Customer must purchase the Preferred Plus Support Plan while the printeris covered under the standard warranty to be eligible for enrollment.
Customer must be prepared to submit proof of original purchase whenpurchasing the Preferred Plus Support Plan.D. How To Obtain Services
Customer may obtain Service by following these procedures:1. Once the Preferred Plus Support Plan is activated, please call Epson whenthe Product requires repair by using the same toll-free number identifiedin the EPSON Preferred Warranty booklet included with the Printer at thetime of purchase and entering the Unit ID number. The toll-free numberwill be answered between the hours of 6:00 AM and 8:00 PM Pacific time,
Monday through Friday and between 7:00 AM and 4:00 PM Pacific time on
Saturday (excluding Epson recognized holidays). Weekend support hoursare subject to change without notice.
2. Customer must provide Epson with the model and serial number of the
Product, the address where the defective Product is located, and adescription of the problem. An Epson service technician will providetelephone diagnostic service to determine whether the Product requireshardware repair. If repair is required, Service will be provided during theterm of the Preferred Plus Support Plan according to the terms and conditions of the limited warranty program included with the Product atthe time of purchase. Please refer to the Limited Warranty statement fordetails. If Service cannot be provided on the Printer for any reason duringthe term of this Agreement and Epson no longer sells the same model,
Epson will replace the Product with the model of equal or superior value.
E. Services Limited
1. Service described in this Agreement is a supplement to the limited warrantyprovided with the Product at the time of sale. This Agreement does notmodify the terms and conditions of that limited warranty. No other kinds ofservices are included.
2. This Agreement excludes those services listed below. Customer agrees tobe billed at Epson’s standard rates if excluded services are necessary torestore Product to working condition and to pay such charges uponreceipt of invoice. Services excluded from this Agreement are:a. Service related to periodic maintenance of the Waste Ink System. The needfor this service is indicated on the Printer’s front control panel as either
“MAINTENANCE REQ. 0100” or “SERVICE REQ. 00000100”.EPSON Preferred Plus
Premium Support and Protection Plan
SM
b. Any damage caused by using unsuitable inks or ink systems in the Printer.
Please note that all Epson large format printers are designed for use with aspecific ink set and changing or mixing of consumables, whether Epson brandedor third party, is not recommended. Note the following examples:• dye-sublimation inks
• pigmented inks (in a Printer set up for dye inks)
• dye inks (in a Printer set up for pigmented inks)
• bulk ink delivery systems
Use of any of the above may cause damage not covered by this plan.c. Any damage caused by use of non-Epson inks or ink cartridges.d. Any damage caused by third-party software, applications, parts, componentsor peripheral devices added to the product after its shipment from Epson,e.g., dealer or user-added boards, components, or cables.e. Any damage caused by misuse, abuse, improper installation, neglect,improper shipping, disasters such as fire, flood, lightning, improper electricalcurrents, software problems, or interaction with non-Epson product.f. Any damage from service performed by other than an Epson Authorized
Servicer.g. Service when the Printer is used outside the U.S. and Canada.h. Service where the Printer label, logo, rating label, or serial number has beenremoved.
F. Term, Renewal and Cancellation
1. The term of this Agreement shall begin on the expiration date of thelimited warranty included with the Printer and expire on the 1-year or
2-year anniversary date, depending on the length of coveragepurchased. This Agreement may be renewed for an additional period oftime upon purchase of a new agreement. Epson reserves the right not toagree to renewals.
2. Customer will not receive a refund in the event of the Product beingreturned, sold, lost, stolen, or destroyed.
G. Warranty Disclaimer
EPSON MAKES NO WARRANTIES, EXPRESS OR IMPLIED, RELATING TO
THE PREFERRED PLUS SUPPORT PLAN SERVICES PROVIDED IN THIS
AGREEMENT AND SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.H. Limitation of Liability
1. Customer’s right to recover damages shall be limited to moneys actuallypaid by Customer to purchase this Agreement. This limitation shall applyregardless of the form of action. Any action for breach of this Agreementmust be brought within six months of termination of this Agreement and any extension thereof.
2. Except as provided in this Agreement, neither Epson nor its affiliates oragents shall be liable for (a) any loss, inconvenience, or damage,including direct, special, incidental, or consequential damages, includinglost profits, cost of substitute equipment, downtime, claims of thirdparties, including customers, or injury to property, resulting from the use orinability to use the Product, whether resulting from a breach of anyexpressed or implied warranty or any other legal theory, or (b) delay infurnishing or failing to furnish Service if such a delay is caused by an actof God, strike, governmental action or any cause beyond Epson’sreasonable control. Some jurisdictions do not allow limits on impliedwarranties or on remedies for breach in certain transactions. In suchjurisdictions, the limits of this and the preceding paragraph may notapply.
I. General
1. This Agreement is the complete and exclusive Agreement between theparties. No Epson employee or other person is authorized to make anyrepresentations or statements, which are inconsistent with this
Agreement. Any such representations or statements are void.
2. Any controversy or claim arising out of or relating to this Agreement, orthe breach hereof, shall be settled by arbitration to be conducted in Los
Angeles, California, in accordance with the Commercial Arbitration Rulesof the American Arbitration Association, and judgment upon the awardrendered by the arbitrator(s) may be entered in any court havingjurisdiction thereof. This Agreement shall be construed in accordancewith the laws of California, except the arbitration clause which shall be enforced pursuant to the Federal Arbitration Act. EPSON and EPSON Stylus are registered trademarks of Seiko Epson Corporation.
EPSON Preferred is a service mark of Epson America, Inc.
2001 Epson America, Inc.
Epson America, Inc. – P.O. Box 93012 – Long Beach, CA 90809-9941 – MS:6-40
EPSON Preferred Plus
Premium Support and Protection Plan
SM
Is this mailing address a
Residence 01 Business 02
1 Year Extended Service Plan for EPSON Stylus Pro 10000 Printer
Mr. 01
Ms. 02
First Name Middle Initial Last Name
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Title
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Company
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Mailing Address
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
City
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
State / Province Country Zip Code (U.S. only) Postal Code (Canada only)
_ _ U.S. 01 Canada 02 _ _ _ _ _ _ _ _ _ _ _
Email Address
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Product Serial Number 7 Digit Unit I.D. No: Printer Purchase Date
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __________________________________________
Periodically, Epson would like to inform you of new product updates and special promotions.
Please let us know how you would like to be contacted:Product Code EPP10B1 Certificate No: (XXXX)
Via Email Via Mail I prefer that Epson not contact me.
(Note: Your information is not rented, sold, or shared with other companies in accordancewith our Privacy Policy, which is online at www.epson.com.)
Area Code / Phone Number
_ _ _ / _ _ _ - _ _ _ _ Ext. _ _ _ _ Day 01 Eve 02
Customer Signature ________________________________________________________________ Date ____________________________
If dealer is completing this form, please indicate the following: Dealer Service Account Number ____________________________ Dealer Phone Number __________________________
I have read and agree with the terms and conditions for the Preferred Plus Service Plan.
(Must be within 90 days of Service Plan enrollment)EXTENDED SERVICE
Please detach and complete this enrollment form and return it to EPSON in the enclosed envelope.
Extended Service Enrollment for
EPSON Stylus

Pro 10000 PrinterYou must enroll to activate coverage!
Retain this document as proof of purchase.
CPD-12435
EPP10B2 2 Year Premium Upgradefor the EPSON Stylus

Pro 10000 Series Printer
EPSON Preferred Plus
Premium Support and Protection Plan
SM
Dear Preferred Plus Member:Congratulations on your choice to extend the protection and support ofyour EPSON Preferred Plan. Whether you chose to purchase the 1-year or
2-year plan, you will continue to receive priority technical support and theconvenience of having priority response if your printer hardware problemcannot be remedied over the phone.
You must enroll in a Preferred Plus Service Plan to receive your benefits. Theenrollment card data will allow us to identify you as a Preferred Plus Member,and to extend the priority Toll Free access and support privileges of yourexisting UNIT ID Number. After verification of your enrollment card anddata, Epson will return a Preferred Plus Plan acknowledgment detailing theeffective dates of your continuing coverage. You will typically receive theacknowledgment within 14 days of Epson’s receipt of your enrollment card.
Also included in this booklet are the full terms and conditions for the Epson
Preferred Plus Service Plan. If you have any problems gaining access to the
Preferred Support Line at 888-377-6611 please contact us at 562-276-1305during normal business hours so we may resolve the problem.
Welcome to Preferred Plus
EPSON Preferred Plus
Premium Support and Protection Plan
SM
Activation Instructions
Please mail in your enrollment card right away. You must enroll in a Preferred
Plus Service Plan to receive your benefits. Simply complete and mail theoriginal enrollment card (no copies), along with the dated proof of purchase foryour printer, in the self-addressed stamped envelope.
We recommend you also complete this section and maintain this documentalong with the return acknowledgment for your records.
Product Code: EPP10B2
Certificate No.
Printer Purchase Date:Printer Serial No.:7 Digit Unit ID#:Date Enr. Card Mailed:EPSON AMERICA, INC.
ATTN: PREFERRED PLUS ENROLLMENT REP .
PO BOX 93012
LONG BEACH, CA 90809-9941Terms and Conditions
Limited Warranty for Commercial Products
A. EPSON’s Responsibilities
During the term of this agreement, Epson America, Inc. (“Epson”) or itsdesignee will provide priority telephone technical support and the otherservice described in these Terms and Conditions (the “Service”) for theproducts you have selected for extended service coverage. The productis the EPSON Stylus Pro 10000 series printer (the “Printer”, also referred toas “Product”). Epson is financially and legally obligated for performing
Service under this Agreement.
B. Fee
The fee for the Preferred Plus Support Plan is payable in full before the
Preferred Plus Support Plan will be activated and is non-refundable. Thefee for any renewal term shall be paid prior to expiration of the currentterm. Customer is responsible for any taxes arising for the servicesprovided under this Agreement.
C. Eligibility
Customer must purchase the Preferred Plus Support Plan while the printeris covered under the standard warranty to be eligible for enrollment.
Customer must be prepared to submit proof of original purchase whenpurchasing the Preferred Plus Support Plan.
EPSON Preferred Plus
Premium Support and Protection Plan
SM
D. How To Obtain Services
Customer may obtain Service by following these procedures:1. Once the Preferred Plus Support Plan is activated, please call Epson whenthe Product requires repair by using the same toll-free number identifiedin the EPSON Preferred Warranty booklet included with the Printer at thetime of purchase and entering the Unit ID number. The toll-free numberwill be answered between the hours of 6:00 AM and 8:00 PM Pacific time,
Monday through Friday and between 7:00 AM and 4:00 PM Pacific time on
Saturday (excluding Epson recognized holidays). Weekend support hoursare subject to change without notice.
2. Customer must provide Epson with the model and serial number of the
Product, the address where the defective Product is located, and adescription of the problem. An Epson service technician will providetelephone diagnostic service to determine whether the Product requireshardware repair. If repair is required, Service will be provided during theterm of the Preferred Plus Support Plan according to the terms and conditions of the limited warranty program included with the Product atthe time of purchase. Please refer to the Limited Warranty statement fordetails. If Service cannot be provided on the Printer for any reason duringthe term of this Agreement and Epson no longer sells the same model,
Epson will replace the Product with the model of equal or superior value.
E. Services Limited
1. Service described in this Agreement is a supplement to the limited warrantyprovided with the Product at the time of sale. This Agreement does notmodify the terms and conditions of that limited warranty. No other kinds ofservices are included.
2. This Agreement excludes those services listed below. Customer agrees tobe billed at Epson’s standard rates if excluded services are necessary torestore Product to working condition and to pay such charges uponreceipt of invoice. Services excluded from this Agreement are:a. Service related to periodic maintenance of the Waste Ink System. The needfor this service is indicated on the Printer’s front control panel as either
“MAINTENANCE REQ. 0100” or “SERVICE REQ. 00000100”.b. Any damage caused by using unsuitable inks or ink systems in the Printer.
Please note that all Epson large format printers are designed for use with aspecific ink set and changing or mixing of consumables, whether Epson brandedor third party, is not recommended. Note the following examples:• dye-sublimation inks
• pigmented inks (in a Printer set up for dye inks)
• dye inks (in a Printer set up for pigmented inks)
• bulk ink delivery systems
Use of any of the above may cause damage not covered by this plan.c. Any damage caused by use of non-Epson inks or ink cartridges.d. Any damage caused by third-party software, applications, parts, componentsor peripheral devices added to the product after its shipment from Epson,e.g., dealer or user-added boards, components, or cables.e. Any damage caused by misuse, abuse, improper installation, neglect,improper shipping, disasters such as fire, flood, lightning, improper electricalcurrents, software problems, or interaction with non-Epson product.f. Any damage from service performed by other than an Epson Authorized
Servicer.g. Service when the Printer is used outside the U.S. and Canada.h. Service where the Printer label, logo, rating label, or serial number has beenremoved.
F. Term, Renewal and Cancellation
1. The term of this Agreement shall begin on the expiration date of thelimited warranty included with the Printer and expire on the 1-year or
2-year anniversary date, depending on the length of coveragepurchased. This Agreement may be renewed for an additional period oftime upon purchase of a new agreement. Epson reserves the right not toagree to renewals.
2. Customer will not receive a refund in the event of the Product beingreturned, sold, lost, stolen, or destroyed.
G. Warranty Disclaimer
EPSON MAKES NO WARRANTIES, EXPRESS OR IMPLIED, RELATING TO
THE PREFERRED PLUS SUPPORT PLAN SERVICES PROVIDED IN THIS
AGREEMENT AND SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
EPSON Preferred Plus
Premium Support and Protection Plan
SM
H. Limitation of Liability
1. Customer’s right to recover damages shall be limited to moneys actuallypaid by Customer to purchase this Agreement. This limitation shall applyregardless of the form of action. Any action for breach of this Agreementmust be brought within six months of termination of this Agreement and any extension thereof.
2. Except as provided in this Agreement, neither Epson nor its affiliates oragents shall be liable for (a) any loss, inconvenience, or damage,including direct, special, incidental, or consequential damages, includinglost profits, cost of substitute equipment, downtime, claims of thirdparties, including customers, or injury to property, resulting from the use orinability to use the Product, whether resulting from a breach of anyexpressed or implied warranty or any other legal theory, or (b) delay infurnishing or failing to furnish Service if such a delay is caused by an actof God, strike, governmental action or any cause beyond Epson’sreasonable control. Some jurisdictions do not allow limits on impliedwarranties or on remedies for breach in certain transactions. In suchjurisdictions, the limits of this and the preceding paragraph may notapply.
I. General
1. This Agreement is the complete and exclusive Agreement between theparties. No Epson employee or other person is authorized to make anyrepresentations or statements, which are inconsistent with this
Agreement. Any such representations or statements are void.
2. Any controversy or claim arising out of or relating to this Agreement, orthe breach hereof, shall be settled by arbitration to be conducted in Los
Angeles, California, in accordance with the Commercial Arbitration Rulesof the American Arbitration Association, and judgment upon the awardrendered by the arbitrator(s) may be entered in any court havingjurisdiction thereof. This Agreement shall be construed in accordancewith the laws of California, except the arbitration clause which shall be enforced pursuant to the Federal Arbitration Act.EPSON and EPSON Stylus are registered trademarks of Seiko Epson Corporation.
EPSON Preferred is a service mark of Epson America, Inc.
2001 Epson America, Inc.
Epson America, Inc. – P.O. Box 93012 – Long Beach, CA 90809-9941 – MS:6-40
EPSON Preferred Plus
Premium Support and Protection Plan
SM
Is this mailing address a
Residence 01 Business 02
2 Year Extended Service Plan for EPSON Stylus Pro 10000 Printer
Mr. 01
Ms. 02
First Name Middle Initial Last Name
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Title
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Company
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Mailing Address
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
City
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
State / Province Country Zip Code (U.S. only) Postal Code (Canada only)
_ _ U.S. 01 Canada 02 _ _ _ _ _ _ _ _ _ _ _
Email Address
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Product Serial Number 7 Digit Unit I.D. No: Printer Purchase Date
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __________________________________________
Periodically, Epson would like to inform you of new product updates and special promotions.
Please let us know how you would like to be contacted:Product Code EPP10B2 Certificate No: (XXXX)
Via Email Via Mail I prefer that Epson not contact me.
(Note: Your information is not rented, sold, or shared with other companies in accordancewith our Privacy Policy, which is online at www.epson.com.)
Area Code / Phone Number
_ _ _ / _ _ _ - _ _ _ _ Ext. _ _ _ _ Day 01 Eve 02
Customer Signature ________________________________________________________________ Date ____________________________
If dealer is completing this form, please indicate the following: Dealer Service Account Number ____________________________ Dealer Phone Number __________________________
I have read and agree with the terms and conditions for the Preferred Plus Service Plan.
(Must be within 90 days of Service Plan enrollment)EXTENDED SERVICE Please detach and complete this enrollment form and return it to EPSON in the enclosed envelope. Extended Service Enrollment for EPSON Stylus Pro 10000 Printer

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