Epson Stylus Photo 820 Inkjet Download Manual

Contents
Welcome! 1
PRINT Image Matching and Exif Print 2
About PRINT Image Matching 2
About Exif Print 3
About Your Software 3
About Your Documentation 4
Using the EPSON Printer Information Center 5
Launching the Movies 5
Launching the Manual 6
Printing From Start to Finish 7
Loading Paper 8
Loading Envelopes 9
Basic Printing in Windows 10
Selecting the Settings You Use Most Often 12
Basic Printing on a Macintosh 12
Printing with OS 8.6 to 9.x 12
Printing with OS X 14
Customizing Your Print Settings 17
Customizing Windows Print Settings 17
Customizing Macintosh Print Settings 19
Selecting the Correct Media Type 21
Printing BorderFree Photos 22
Using PRINT Image Matching 24
Using Film Factory 24
Using the P.I.M. Plug-in for Adobe Photoshop 29iv Contents
Maintaining Your Printer 33
Cleaning the Print Head 33
Running the Head Cleaning Utility 34
Examining the Nozzle Check Pattern 35
Replacing an Ink Cartridge 35
Checking the Ink Supply 35
Purchasing Ink Cartridges 36
Ink Cartridge Precautions 36
Removing and Installing Ink Cartridges 37
Aligning the Print Head 39
Cleaning the Printer 40
Transporting the Printer 41
Solving Problems 43
Printer Parts 43
Diagnosing Printer Problems 44
Running a Printer Check 45
Problems and Solutions 46
Setup and Software Installation Problems 46
Printer Problems 47
Quality Problems 48
Paper Problems 50
Miscellaneous Problems 50
Uninstalling and Reinstalling Printer Software 52
Where To Get Help 53
Installing Your Printer Software 55
Installing Printer Software on Mac OS X 55
Installing Printer Software for Mac OS 9.x 57
Installing Printer Software on Windows 2000 59
Installing Printer Software on Windows 95 60Contents v
Requirements and Notices 63
Windows System Requirements 63
Macintosh System Requirements 63
Important Safety Instructions 64
Ink Cartridge Safety Instructions 65
Energy Star Compliance 65
FCC Compliance Statement 66
Declaration of Conformity 67
Epson America, Inc. Limited Warranty 68
Index 711
Welcome!
Your EPSON Stylus

Photo 820 is an exceptional photo printer that gives you these advanced features: EPSON’s exclusive 6-color ink technology produces beautiful digital photos that look like traditional photographs, as well as crisp everyday documents of all types.
Four-picoliter variable droplet ink technology achieves finer shadow detail, dazzling highlights, and better fill across a wider range of colors.
Photo-optimized black ink yields rich blacks that exceed the density of traditional prints.
Ground-breaking Resolution Performance Management

(RPM) technology optimizes the number and placement of ink droplets on a variety of papers for superior photo quality and performance, with manageable print file sizes.
Versatile paper handling lets you create BorderFree,

frame-ready prints in a variety of sizes.
Genuine EPSON ink and papers deliver long-lasting, water-resistant prints.2 Welcome!
PRINT Image Matching and Exif Print
Your EPSON Stylus Photo 820 printer supports these innovative digital image formats to give you the best photo prints possible:PRINT Image Matching
Exif Print
About PRINT Image Matching
EPSON’s revolutionary PRINT Image Matching

(P.I.M.) technology lets your digital camera and printer work together automatically to produce the best prints possible. Digital camera manufacturers that support PRINT Image Matching include
EPSON, Casio,

Konica,

Kyocera,

Minolta,

Nikon,

Olympus,

Pentax,

Ricoh,


Sanyo,

Sony,

and Toshiba.

Check with your camera’s manufacturer or visit www.printimagematching.com to find out if PRINT Image Matching technology is included with your camera.
With PRINT Image Matching, the digital camera manufacturer can set specific printing options for each camera model. These options include:contrast, sharpness, and brightness
gamma level, color space, color saturation, and noise reduction
shadow point, highlight point, and color balance
The camera saves this information in each image file. Your printer—along with
P.I.M.-enabled software, such as EPSON Software

Film Factory,

the P.I.M.
Plug-in for Adobe

Photoshop,
or ArcSoft

PhotoImpression

(included with your printer)—uses the information to ensure the most accurate image reproduction.
But don’t worry if your camera doesn’t include PRINT Image Matching technology—your EPSON Stylus Photo 820 gives great photo printing results, just without the adjustments P.I.M.-enabled cameras may add.Welcome! 3
About Exif Print
The Exif (Exchangeable Image File) Print format includes information about your digital camera settings in JPEG files so your printer and application can use them to create accurate print settings. Most digital cameras store Exif Print information such as shutter speed, metering, flash, and exposure settings, resolution, and lens use in the
JPEG image file. Your printer—along with EPSON Software Film Factory or ArcSoft
PhotoImpression—uses the information to ensure the most accurate image reproduction.
About Your Software
The CD-ROM that came with your printer includes all the software you need for printing. See the Start Here sheet for installation instructions.
Your printer driver runs your printer and lets you control how your documents look. You can’t print without it.
Tip: It’s a good idea to check EPSON’s support web site periodically for free updates to your printer driver. Visit http://support.epson.com. Download instructions are posted for your convenience.
Your photo software includes these great tools:EPSON Software Film Factory is a photo management program that lets you organize, beautify, and print your photos in a flash.
Supports PRINT Image Matching and Exif Print (except with
Mac

OS X).
P.I.M. Plug-in for Adobe Photoshop lets you retain PRINT Image Matching image quality when you import JPEG files from your P.I.M.-enabled digital camera. (Compatible with Photoshop 6.0, 7.0, and Photoshop Elements 1.0.)
ArcSoft PhotoImpression is an easy-to-use photo editing program that lets you edit, enhance, retouch, or add special effects to any image with just a few clicks. Supports PRINT
Image Matching and Exif Print (except with Mac OS X).4 Welcome!
Your EPSON Printer Information Center gives you quick, on-screen access to information about your printer. It includes
EPSON Print Show animated tutorials on loading special paper, replacing ink cartridges, improving print quality, and other tasks. It also includes your on-screen Reference Guide for complete information about your printer. (The desktop icon may be different on some Mac OS X systems.)
EPSON PhotoCenter is EPSON’s free photo-sharing web site where you can store, organize, and share your photos; print high-resolution photos straight from the web; and create free online postcards with your photos. Your printer software installer lets you add a link to the EPSON PhotoCenter on your desktop.
About Your Documentation
To set up your printer and install its software, see the Start Here sheet.
This book contains system requirements, important safety information, your warranty, and instructions on:Using the EPSON Printer Information Center
Printing with Windows

or on a Macintosh


Maintaining the printer
Solving basic problems
Please follow these guidelines throughout:Warnings must be followed carefully to avoid bodily injury.
Cautions must be observed to avoid damage to your equipment.
Notes contain important information about your printer.
Tips contain hints for better printing.
For more details about your printer, use your EPSON Printer Information Center, described on page 5.
SMWelcome! 5
Using the EPSON Printer Information
Center
Need help loading special paper, replacing ink cartridges, or cleaning the print head?
Use the EPSON Printer Information Center (EPIC) to view printer movies that quickly tell you how. EPIC also includes an on-screen Reference Guide with additional printer details. Follow the instructions on the Start Here sheet to install the EPSON
Printer Information Center, if you haven’t already.
Note: You need a browser—such as Microsoft

Internet Explorer

4.0 or later or
Netscape Navigator

3.0 or later—to view the manual. If you are using a different browser, the pages may not display correctly.
Launching the Movies
1. Double-click the EPSON Printer Information Center icon on your desktop. (The desktop icon may be different on some Mac OS X systems.)
2. Click Print Show.
3. Click the appropriate topic, then click the title of the movie you want to watch.
Use the program tools to pause a movie, replay a step, or skip ahead.
4. Click Exit to exit Print Show.
Click a topic, then click a title on the next screen6 Welcome!
Launching the Manual
1. Double-click the EPSON Printer Information Center icon on your desktop.
2. Click Reference Guide. You see this screen:3. Click a topic on the left to expand the table of contents.
4. Click on the topic you want to view.
Click right arrows to view subtopics, then click on a topic.
Click down arrows to close subtopic lists.
Note: If you see an icon for a graphic when viewing your Reference Guide in
Netscape Navigator, click the Reload button to load the graphic.
Click here to expand the table of contents
Closed list, click to expand
Click to go to a topic7
Printing From Start to Finish
Follow the instructions in these sections to print using all your printer’s features:“Loading Paper” on page 8
“Basic Printing in Windows” on page 10
“Basic Printing on a Macintosh” on page 12
“Customizing Your Print Settings” on page 17
“Selecting the Correct Media Type” on page 21
“Printing BorderFree Photos” on page 22
“Using PRINT Image Matching” on page 24
Tip: Whenever you print, make sure you:Use the right paper.
For the best-looking photos, most vivid colors, and greatest detail, always use genuine EPSON papers and EPSON ink.
Choose the right printer settings for the paper.
Make sure your printer settings are correct for the document you’re printing and the paper you’ve loaded. Your printer automatically adjusts itself for the type of document and paper you’ve selected.8 Printing From Start to Finish
Loading Paper
1. Slide the left edge guide to the approximate width of your paper.
2. Place your paper in your printer on the right side of the feeder, behind the tab.
3. Press in the locking tab on the left edge guide and slide it to fit lightly against the paper.
4. Open the output tray extension.
Follow these guidelines when loading paper:Always load the short edge first, even when you’re printing landscape-oriented documents.
Load the printable side face up. It’s usually whiter or brighter than the other side.
Load letterhead or preprinted paper into the printer top edge first.
Don’t load paper above the tabs inside the edge guides.
See your Print Show movies for instructions on loading various types of special paper.
Select the EPSON Printer Information Center icon on your desktop.Printing From Start to Finish 9
Loading Envelopes
1. Load up to 10 envelopes, flap edge first and printable side up.
Tip: For best results, press each envelope flat before loading it, or load one envelope at a time.
2. Place the envelopes against the right edge of the sheet feeder, beneath the tab.
3. Press the locking tab on the left edge guide and slide it against the envelopes.
4. Before you print, make sure you choose the correct envelope size as the paper Size
(Windows) or Paper Size (Macintosh) setting. See page 10 (Windows), page 12
(Macintosh OS 8.6 to 9.x), or page 14 (Macintosh OS X) for instructions.
Load with the printable side up, flap side down10 Printing From Start to Finish
Basic Printing in Windows
After you create a document in a software program, follow these steps to print it using the basic printer settings: 1. From the File menu, click Print. You see a Print window like this one:2. Make sure EPSON Stylus Photo 820 Series is selected.
3. Click the Properties or Preferences button. (If you see a Setup, Printer, or
Options button, click it. Then click Properties or Preferences on the next screen.)
Click here to open your printer software
Check for your printer name herePrinting From Start to Finish 11
4. Select the following settings on the Main tab in your printer settings window: Tip: For more information about printer settings, click the or Help button.
5. You return to the Print window. Click OK or Print to start printing.
During printing, this window appears and shows the progress of your print job. You can use the buttons to cancel, pause, or resume printing. You can also see how much ink you have left.
2 Select your paper type (see page 21)
5 Click OK
Draft: for rough drafts with reduced print quality
Text: For text-only documents (like letters) with good print quality
Text & Image: For documents with text and images with higher print quality
Photo: For photos and graphics with good print quality and speed
Best Photo: For photos or graphics with high print quality
3 Select your paper size
4 Select your document or image orientation
1 Select the type of document you’re printing:Click to cancel printing
Click to pause or resume printing12 Printing From Start to Finish
Selecting the Settings You Use Most Often
Your printer settings apply only to the program you’re currently using. If you want, you can change the Windows default printer settings for all your programs.
1. Right-click the printer icon in the lower right corner of your screen (taskbar).
2. Select Printer Settings. You see the window shown on page 11.
3. Select the default settings you want for all your applications, then click OK.
You can still change the printer settings in your program, if necessary.
Basic Printing on a Macintosh
After you create a document in a software program, follow the steps in one of these sections to print it using the basic printer settings: For Macintosh OS 8.6 to 9.x applications, see the next section.
For Macintosh OS X applications, see page 14.
Printing with OS 8.6 to 9.x
Before you begin, make sure you selected your printer in the Chooser as described on the Start Here sheet.
1. From the File menu, select Page Setup. Select the following settings:2. Click OK to close the Page Setup window.
1 Make sure you see SP820 Series
2 Select your paper size
3 Select the orientation of your document or imagePrinting From Start to Finish 13
3. From the File menu, select Print. Select the following settings:Tip: For more information about printer settings, click the button.
4. You can also do the following:Click to reduce/enlarge your printed image, print multi-page layouts, or add a watermark.
Click to control background printing and schedule print jobs.
Click , then click Preview to preview your printout.
Click to check your ink levels.
5. Click Print.
6. If you turned on background printing, you can select EPSON Monitor3 from the
Application menu in the upper right corner of the screen. You see the EPSON
Monitor3 window:Note: If you’re not using background printing and you need to cancel printing, hold down the

J key and press the . (period) key.
4 Select Quality or Speed
(for faster printing)
1 Select your paper type
(see page 21)
3 Select Automatic mode
2 Select Color (for color documents and black and white photographs) or Black (for black text documents)
Select your print job, then click here to cancel printing
Click to check ink levels14 Printing From Start to Finish
Printing with OS X
If you’re using an OS X compatible printing application, follow the steps below to print a document. (If you’re using an application that’s compatible only with
Macintosh Classic mode, follow the steps on page 12 instead.)
Before you begin, make sure you added your printer to Print Center as described on the Start Here sheet.
1. From the File menu, select Page Setup.
2. Select the following Page Setup settings as necessary:3. When you’re finished, click OK.
4. Select Print from the File menu. You see a screen like this:5. Select Print Settings from the pull-down menu.
Select SP820 Series from the Format for pop-up menu
Select the Paper Size,
Orientation, and any other settings you want to use
Click here and select Print
Settings Printing From Start to Finish 15
6. Select the following Print Settings as necessary:Tip: For more information about printer settings, click Help. The OS X printer driver contains a subset of the settings available with the OS 8.6 to 9.x Macintosh printer driver described in this book.
7. You can also choose other print settings by selecting these options in the pull-down menu:Copies & Pages, to select the number of copies or a page range
Layout, to select page layout options
Output Options, to save your print job as a PDF file
Color Management, to select ColorSync,

adjust the color controls, change the gamma setting, or turn off color adjustments by the printer software
Summary, to view a list of all your selections
Save Custom Setting, to save your selections for future use.
8. Click Print.
4 Select Quality or Speed
(for faster printing)
1 Select your paper type
(see page 21)
3 Select Automatic mode
2 Select Color (for color documents and black and white photographs) or Black for black text documents16 Printing From Start to Finish
9. To monitor the progress of your print job, click the Print Center icon when it appears in the dock on the bottom of your desktop. You see a screen like this:10. Monitor the progress of your print job or do one of the following:click the print job, then click Delete to delete the job
click the print job, then click Hold to pause printing
click a print job marked “Hold” and click Resume to resume printing
if multiple print jobs are listed, click a print job, then click the Priority arrow as necessary to reorder the jobs
11. When you’re finished, close Print Center.Printing From Start to Finish 17
Customizing Your Print Settings
You can use advanced settings for color matching, printing at a higher resolution, or selecting a variety of special effects and layouts.
Customizing Windows Print Settings
1. On the Main tab, click the Advanced button in the bottom right corner of the window. The Basic settings change to the Advanced settings.
2. Select the following advanced settings as necessary:3. Once you’ve finished selecting advanced settings, you can: Click OK to save your settings, return to the Print dialog box, and print.
Click the Basic button to return to the Basic settings.
Click the Page Layout tab and continue with step 4 to select layout options.
1 Select Paper & Quality options as necessary
Click here to select
Photo RPM for the best print quality on photo and glossy paper types
2 Select Print Options as necessary
Click here to select
Black Ink Only printing
3 Select a color management method
To choose No Color
Adjustment, click
ICM first18 Printing From Start to Finish
Note: For more information about advanced settings, or instructions on saving them as a group so you can reuse them later, click the Help or button. If you want to use the Advanced screen each time you access your printer settings, select the Show this screen first checkbox.
4. Select the following page layout settings as necessary:Note: For more information on page layout settings, click the Help or button.
5. Click OK to save your settings, return to the Print dialog box, and print.
1 Select image or document position options here
2 Select image or document resizing options here; these affect only your printed image
3 Add a watermark to your printed page here
4 Select multi-page document options here and here
To print a large image on several sheets to make a poster, select settings here
Printing From Start to Finish 19
Customizing Macintosh Print Settings
1. On the printer settings window, click Custom, then click the Custom Settings list to open it.
Note: For more information on custom settings, click Help (OS X) or
(OS 8.6 to 9.x).
2. If you’re finished selecting custom settings, click Print to print your document.
To select more custom settings, go to step 3.
3. To access advanced settings, click Custom, then click Advanced (OS 8.6 to 9.x) or click Advanced Settings (OS X).
Macintosh OS 8.6 to 9.x
Macintosh OS X
Click Custom, then choose:Economy (to save ink on plain paper) or
ColorSync (to match printed colors with compatible device colors) from the
Custom Settings list
Click Custom, then choose:Economy (to save ink on plain paper) or
ColorSync (to match printed colors with compatible device colors) from the
Custom Settings list20 Printing From Start to Finish
4. Select these advanced settings as necessary:Note: For more information on advanced settings, or instructions on saving them as a group so you can reuse them later, click Help (OS X) or (OS 8.6 to 9.x).
5. OS 8.6 to 9.x: Click OK to save your settings, then click Print.
OS X: Click Print.
3 Select color management settings here
1 Click here to select
Photo RPM for the best print quality on certain paper types
2 Select various print options here
Macintosh OS 8.6 through 9.x
2 Select various print options here
3 To select color management settings, select Color
Management from the Print
Settings pull-down menu
Macintosh OS X
1 Click here to select Photo RPM for the best print quality on photo and glossy paper typesPrinting From Start to Finish 21
Selecting the Correct Media Type
Select the correct Type or Media Type setting so your printer knows what kind of paper you’re using and adjusts the ink coverage accordingly.
For this paper . . .
Select this Type or Media Type setting . . .
Plain paper sheets or envelopes
EPSON Premium Bright White Paper
Plain paper
EPSON Iron-On Transfer Paper 360 dpi Ink Jet Paper
EPSON Photo Quality Ink Jet Paper
EPSON Photo Quality Ink Jet Cards
EPSON Photo Quality Self Adhesive Sheets
Photo Quality Ink Jet Paper
EPSON Matte Paper Heavyweight
EPSON Double-Sided Matte Paper
Matte Paper - Heavyweight
EPSON Photo Paper
EPSON Glossy Photo Paper
EPSON All Purpose Glossy Paper
EPSON Photo Quality Glossy Paper
EPSON Glossy Photo Greeting Cards
Photo Paper or
Glossy Photo Paper
EPSON Premium Glossy Photo Paper Premium Glossy Photo Paper
EPSON Photo Stickers

EPSON Photo Quality Glossy Film
Photo Quality Glossy Film
EPSON Ink Jet Transparencies Ink Jet Transparencies
EPSON ColorLife

Photo Paper ColorLife Photo Paper
EPSON Premium Luster Photo Paper Premium Luster Photo Paper
EPSON Premium Semigloss Photo Paper Premium Semigloss Photo Paper22 Printing From Start to Finish
Printing BorderFree Photos
You can print your photos with no margins, extending the image all the way to the edges of the page. Although BorderFree printing is a bit slower (especially near the edges), you get beautiful snapshots or enlargements, without trimming. (Not available with Macintosh OS X.)
BorderFree printing supports the following paper types and sizes: Tip: For instructions on loading special paper, such as 4 × 6-inch Photo Paper, select the EPSON Printer Information Center icon on your desktop and choose a paper loading movie.
Follow these steps to print BorderFree photos:1. Start your printing application and open your photo file.
2. Access the printer settings window (see page 10 for Windows or page 13 for
Macintosh OS 8.6 to 9.x).
3. Windows only: Select Photo or Best Photo as the Quality Type setting.
4. Select your paper type as the Type (Windows) or Media Type (Macintosh) setting. See the table above.
EPSON paper name Sizes
Type or Media Type setting
Photo Paper or Glossy Photo Paper Letter-size
4 × 6 (with or withoutperforated edges)
Photo Paper or
Glossy Photo paper
Glossy Photo Greeting Cards 8 × 10 (with perforated edges)
Premium Glossy Photo Paper Letter-size
8 × 10
5 × 7
4 × 6
Premium Glossy Photo
Paper
Premium Semigloss Photo Paper Letter Premium Semigloss
Photo Paper
Premium Luster Photo Paper Letter Premium Luster Photo
Paper
Matte Paper Heavyweight Letter-size
8 × 10
Matte Paper -
HeavyweightPrinting From Start to Finish 23
5. Windows: Click the Borderless checkbox, then select your paper size as the Size setting.
Macintosh: Click OK. Then click File > Page Setup. Click the No Margins checkbox, then select your paper size as the Paper Size setting.
6. Select Portrait or Landscape as the Orientation setting.
7. Click OK.
8. Windows: Click OK or Print.
Macintosh: Click File > Print, then click Print.
Windows
Macintosh24 Printing From Start to Finish
Using PRINT Image Matching
With PRINT Image Matching, special print instructions are saved in your digital photo files. For example, macro mode pictures might include print commands for sharpness and clarity, while portrait mode pictures might emphasize soft focusing and subtle flesh tones. If your digital camera supports PRINT Image Matching, you can use this technology when you print with:Film Factory, as described below, or
P.I.M. Plug-in for Adobe Photoshop, as described on page 29, or
ArcSoft PhotoImpression (see the help utility that comes with the program for printing instructions).
Using Film Factory
If your digital camera supports PRINT Image Matching or Exif Print, you can use these technologies when you print with Film Factory to ensure the most accurate image reproduction (not available with Macintosh OS X). Printing with P.I.M. isn’t complicated, and it provides the color corrections right from your P.I.M. image file, so you don’t have to correct them yourself. Just leave the PRINT Image Matching box checked.
You can also use Film Factory to organize, retouch, and print non-P.I.M. and non-Exif Print digital images.Printing From Start to Finish 25
Opening Your Photos in Film Factory
Follow these steps to print P.I.M. photos with Film Factory:1. Start Film Factory. You see the main Film Factory screen:
Note: If you need help with Film Factory, select it from the Help menu or check the on-screen Getting Started Guide that was installed with Film Factory.
2. Select a “roll of film” or click the Roll button and select New Roll.
3. If your photos were taken with a digital camera that supports PRINT Image
Matching, the P.I.M. logo appears in your photo thumbnails. Right-click
(Windows) or Ctrl-click (Macintosh) a photo thumbnail to display information about the P.I.M. and/or Exif Print data in the photo file. (If you retouched a
PRINT Image Matching photo, the P.I.M. logo may not appear.)
4. Click the photo you want to print, or click the All button at the top of the screen to select all the photos in a roll. Then go to step 6.
Click Roll to create a new roll, or . . .click an existing roll
PRINT Image
Matching photos are marked here26 Printing From Start to Finish
5. To import a photo into Film Factory, click the Import button, then:Click From File to import a photo from your computer’s hard drive.
Click From Removable Media to import a photo from a disk or CD-ROM.
Click From PC Card to import a photo from a PC card in a card reader.
Click From Twain Device to import a photo from a scanner or digital camera. If your device is already selected, the software will open. If not, click
Import Settings, and select your scanner or digital camera. (Not applicable to OS X.)
6. Click a button on the left to select a print option. For example, click the Standard Prints button. You see buttons for each step you need to follow, as shown.
7. Click Import & Retouch to retouch or edit your photo, if necessary.
8. When you’re ready to print, continue with the steps in the next section.
Note: You can rotate, trim, and correct for red eyes and still retain P.I.M. or Exif Print image quality with your photo.
However, if you adjust other settings, such as brightness and color, your P.I.M. or Exif Print image quality will be lost.
To ensure you keep P.I.M. or Exif Print image quality in your original photo file, make a copy of the photo before you edit. Then make edits only to your copy.Printing From Start to Finish 27
Printing Your Photos
1. When you’re ready to print, click the Print Assignment button. You see this screen:2. Windows and Macintosh OS 8.6 to 9.x: Select these options in the Printer
Settings box at the bottom of the screen, in this order:Macintosh OS X: Click the Properties button. Select your printer in the
Format for menu, select the correct Paper Size setting, and click OK.
(BorderFree printing is not available with Film Factory on OS X.)
3. If you want to print the current date with your photo, click the Print Date box.
Click to print the date with your photo
Select your printer settings here
1 Make sure yourprinter is selected
2 Select Sheet Feeder or Sheet Feeder
(No Margins) for BorderFree printing
3 Select yourpaper size
4 Select a
Media Type28 Printing From Start to Finish
4. Click the Print button on the left side of the screen. You see more options:5. If your photo doesn’t look right in the preview, click the Back button to change your settings. (Click the Detailed Preview button for a closer look.)
6. Select the number of copies you want to print.
7. Leave the PRINT Image Matching and/or Exif Print box checked for the best results when printing photos containing P.I.M. and/or Exif Print data. (Not applicable to OS X.)
8. Click the Print button at the top of the screen.
Windows: Your pictures are printed.
Macintosh OS 8.6 to 9.x: You see the Print window; click Print. Your pictures are printed.
Macintosh OS X: You see the Print window. Select Print Settings from the
Copies & Pages pull-down menu. Then select your Media Type and other print settings as necessary, and click Print.
Store your prints in resealable plastic bags, photo albums, or glass-covered picture frames. Keep your pictures and unused paper away from high temperatures, humidity, and direct sunlight. Make sure you return unused paper to its original package.
Select the number of copies you want to print
Leave these boxes checked for the best printed output using P.I.M. and/or
Exif Print data, if availablePrinting From Start to Finish 29
Using the P.I.M. Plug-in for Adobe Photoshop
The P.I.M. Plug-in for Adobe Photoshop allows you to retain the P.I.M. image quality when you import JPEG files from your P.I.M.-enabled digital camera. The P.I.M.
Plug-in works with Photoshop 7.0, 6.0, and Photoshop Elements 1.0. You’ll also need to use the ICC profiles for your printer that are installed with the plug-in (Windows) or the printer driver (Macintosh).
Photoshop doesn’t retain the PRINT Image Matching information separately in the
JPEG’s header file when you import your P.I.M. image. Instead, it converts that information in the file and embeds a color space called EPSON RGB 2001. This profile supports all the P.I.M. color advantages and enhancements.
You can crop, rotate, resize, work with layers, play with filters, and even make selective color adjustments to the P.I.M. image while retaining P.I.M. quality.
However, you won’t benefit from global color adjustments (such as Auto Levels, Auto
Contrast, Auto Color, etc.). Also, if you try to use your new Photoshop file in another
P.I.M.-enabled software program, it won’t be recognized as a P.I.M. image. You need to keep your original file if you want to take advantage of P.I.M. information in other programs.
Note: To install the P.I.M. plug-in for Mac OS X, insert the printer software CD-ROM, and drag the P.I.M. Plug-In icon to the Photoshop Plug-Ins folder on your Macintosh.
Importing a P.I.M. Image
1. If you’re using Photoshop Elements, change your color settings before importing a P.I.M. image. Select Color Settings from the Edit menu, then select Full color management - optimized for Print and click OK.
2. Open the File menu and select Import >
PRINT Image Matching. You see a window like this:3. Select the folder containing your P.I.M. images. (In Windows, all your JPEG files are listed; on a Macintosh, only P.I.M. files appear.)
4. Select the P.I.M. image you want to import.30 Printing From Start to Finish
5. To see a preview of the selected P.I.M. image, check the PRINT Image Matching
Preview box.
6. Click the Open button. Your image opens and the window remains on the screen.
7. Select and open more P.I.M. images, or click Cancel to close the Open PRINT
Image Matching file window. (If you don’t want the window to remain on the screen after you open a file, uncheck Import consecutively.)
8. Follow the steps in the next section to print your P.I.M. image.
To keep the P.I.M. header information intact for use in other P.I.M.-enabled programs, keep the original file; don’t use the Photoshop Save command. Instead use
Save As to rename the file. It won’t contain P.I.M. header information, but will retain P.I.M. image quality, as long as the file is saved with the ICC profile embedded.
Note: If you overwrite your original file, you will lose all P.I.M. header information.
Printing a P.I.M. Image
P.I.M. images are converted into the EPSON RGB 2001 color space. To retain
P.I.M. quality and enhancements, don’t change the color space.
Note: The illustrations in the sections below show Macintosh screens; Windows screens will look different, but the settings are the same.
1. Open the File menu, then:Photoshop 7.0 or Elements: Select Print Preview > Show More Options >
Color Management.
Photoshop 6.0: Select Print.
You see the window shown on the next page.
Note: If you see this screen, select Use the embedded profile and click OK.Printing From Start to Finish 31
2. In the Source Space box, make sure the EPSON RGB 2001 option is selected.
3. In the Print Space box, select the SP820 profile for the paper you’re printing on.
We recommend Perceptual as the Intent setting.
4. Photoshop 7.0 or Elements: Click Print. You see the printer settings window.
Photoshop 6.0: Go to step 5.
Note: In Windows, click Setup, then select your printer and click Properties or
Preferences to select these settings.
5. Windows only: Select Photo or Best Photo.
6. Select the paper you’re printing on as the Type (Windows) or Media Type
(Macintosh) setting.
7. Windows: Click the Advanced button. The Basic settings change to the
Advanced settings.
Macintosh 8.6 to 9.x: Under Mode, click Custom, then click the Advanced button. You see the Advanced screen.
Macintosh OS X: Click the Advanced Settings button. You see the Advanced options.
Make sure this source is selected
Select the profile for your printer and paper
Photoshop 7.0/Elements Photoshop 6.032 Printing From Start to Finish
8. Windows: Select ICM, then select No Color Adjustment and click OK.
Macintosh 8.6 to 9.x: Select No Color Adjustment and click OK.
Macintosh OS X: Select Color Management from the pop-up menu, then select
No Color Adjustment.
9. Continue clicking OK (Windows) or click Print (Macintosh) to print your photo.
No Color Adjustment
Windows
Macintosh 8.6 to 9.x
Macintosh OS X33
Maintaining Your Printer
Follow the instructions in this chapter to keep your printer working at its best and prepare it for moving, if necessary.
“Cleaning the Print Head” below
“Replacing an Ink Cartridge” on page 35
“Aligning the Print Head” on page 39
“Cleaning the Printer” on page 40
“Transporting the Printer” on page 41
Cleaning the Print Head
If your printouts are unexpectedly light, or dots or lines are missing, you may need to clean the print head. This unclogs the nozzles so they can deliver ink properly. Print head cleaning uses ink, so clean it only if quality declines.
This section explains how to clean the print head using the Head Cleaning utility
(available only when the printer is connected directly to your computer, not over a network).
You can also clean the print head by holding down the
b maintenance button on the printer for three seconds (when the red
b error light is off).
For more information about cleaning the print head, see your Print Show movies; select the EPSON Printer Information Center icon on your desktop.
Caution: When you don’t turn on your printer for a long time, the print quality can decline, so turn it on at least once a month to maintain good print quality.34 Maintaining Your Printer
Running the Head Cleaning Utility
1. Make sure the printer is turned on but not printing, and the red
b error light is off. (If the red light is flashing or on, you may need to replace the ink cartridge; see page 35 for details.)
2. Windows: Right-click the printer icon on your taskbar (in the lower right corner of your screen). Select Head Cleaning.
Macintosh OS 8.6 to 9.x: Choose File > Page Setup or Print. Click the
Utility button, then click the Head Cleaning button.
Macintosh OS X: Open the Applications folder and select EPSON Printer
Utility. Select SP820 Series in the printer list, click OK, and select Head
Cleaning.
3. Follow the instructions on the screen to clean the print head.
Cleaning takes about 30 seconds, during which the printer makes some noise and the green

P power light flashes.
4. When the green

P power light stops flashing, make sure paper is loaded in the printer and click Print nozzle check pattern. Then click Print. The nozzle check pattern prints (see the next section for details).
5. If the nozzle check pattern has no gaps or lines, click Finish.
If the pattern has white lines, click Clean to clean the print head again.
If you don’t see any improvement after cleaning three or four times, check the solutions beginning on page 48. You can also turn the printer off and wait overnight—this allows any dried ink to soften—and then try cleaning the print head again.
Caution: Never turn off the printer while the green P power light is flashing, unless the printer hasn’t moved or made noise for more than 5 minutes.Maintaining Your Printer 35
Examining the Nozzle Check Pattern
Examine the nozzle check pattern you print. Each colored square should be solid, with no gaps or lines, as shown:If your printout looks okay, you’re done.
If you see any white lines or gaps
(as shown), clean the print head again; see page 34 for instructions.
Replacing an Ink Cartridge
When the red
b error light flashes, an ink cartridge is low on ink. (You may also see a message on your screen.) This is a good time to obtain a new cartridge. When the red
b error light stays on, you may need to replace one of the cartridges.
When a cartridge is more than six months old, you may need to replace it if printouts don’t look their best. If the quality doesn’t improve after cleaning and aligning the print head, you can replace the cartridge even if the red
b error light is off.
Note: The red
b error light also comes on if your paper runs out or is jammed, so make sure to check your paper before replacing a cartridge.
Checking the Ink Supply
To check your ink supply, do one of the following:Windows: Double-click the icon in the lower right corner of your screen. If a cartridge is low on ink, you’ll see a window like this: Or right-click the icon and select
Ink Monitor to see your ink levels.
Click Buy Now to launch your web browser and order ink cartridges online.36 Maintaining Your Printer
Macintosh:OS 8.6 to 9.x: Choose File > Print. Click the ink icon.
OS X: Choose Applications > EPSON Printer
Utility > SP820 Series > Status Monitor.
You see a window like this:Click a cartridge image to display information about the cartridge.
Purchasing Ink Cartridges
Use these EPSON ink cartridges within six months of installing them and before the expiration date on the package:Caution: To ensure good results, use genuine EPSON ink cartridges and do not refill them. Other products may cause damage to your printer not covered by
EPSON’s warranty.
When you need new ink cartridges, contact your dealer, or call the EPSON Store at
(800) 873-7766 or visit www.epsonstore.com (U.S. sales only). In Canada, please call
(800) 463-7766 for dealer referral.
Ink Cartridge Precautions
Warning: Keep ink cartridges out of the reach of children and do not drink the ink.
If ink gets on your hands, wash them thoroughly with soap and water. If ink gets in your eyes, flush them thoroughly with water.
Caution: To avoid damaging the printer, never move the print head by hand.
You cannot print if either ink cartridge is empty. Leave the empty cartridge installed in the printer until you have obtained a replacement. Otherwise the ink remaining in the print head nozzles may dry out.
Black ink cartridge: T026201
Color ink cartridge: T027201
(May be labelled T026 or T027.)
SMMaintaining Your Printer 37
Removing and Installing Ink Cartridges
Be sure you have a new ink cartridge before you begin. Once you start replacing a cartridge, you must complete all the steps in one session.
1. Make sure the printer is turned on (the green

P power light should be on, but not flashing). Then open the printer cover.
2. Press the
e ink cartridge replacement button. The print head moves to the center and the green

P power light flashes.
The red
b error light also begins to flash or remains on.
If it flashes at the same speed as the green

P power light, replace the black cartridge.
If it flashes twice as fast as the green

P power light, replace the color cartridge.
If it remains on, replace both cartridges.
3. The color cartridge is on the right and the black is on the left.
Pull up the ink cartridge clamp. The cartridge rises up from its holder.
4. Lift the cartridge out of the printer and dispose of it carefully.
5. Unwrap the new ink cartridge. Then remove only the yellow tape seal on top. black cartridge color cartridgedon’t touch the green circuit boards
Caution: You must remove the yellow tape from the top of the cartridge or you will permanently damage it.
Don’t touch the green circuit board on the back of the cartridge; you may inhibit normal operation and printing. 38 Maintaining Your Printer
6. Lower the new cartridge down into the holder.
Make sure the tabs rest on the hooks in back.
Caution: Don’t place the cartridge under the hooks; you may damage the clamp when you close it.
7. Press down firmly on the ink cartridge clamp until it snaps in place.
8. If you need to replace the other ink cartridge, repeat steps 3 through 7 before continuing with step 9.
9. Press the
e ink cartridge replacement button and close the printer cover. The printer begins charging the ink delivery system.
The green

P power light flashes and the printer makes noise. Charging takes about half a minute. When it’s finished, the green

P power light stops flashing and stays on, and the red
b error light goes out.
Caution: Never turn off the printer while the green

P power light is flashing, unless the printer hasn’t moved or made noise for more than 5 minutes.hooksMaintaining Your Printer 39
Aligning the Print Head
If your printouts contain misaligned vertical lines, or you see white or black horizontal banding, you may need to align the print head.
Note: Your printer must be connected directly to your computer (not over a network) to use the Print Head Alignment utility.
1. Turn on the printer.
2. Load plain, letter-size paper.
3. Windows: Right-click the printer icon on your taskbar (in the lower right corner of your screen) and select Print Head Alignment.
Macintosh OS 8.6 to 9.x: Choose File > Page Setup or Print. Click the
Utility button, then click the Print Head Alignment button.
Macintosh OS X: Open the Applications folder and select EPSON Printer
Utility. Select SP820 Series in the printer list, click OK, and select Print Head
Alignment.
4. Follow the instructions on the screen to print a test page. You see this window:5. On the test page, select the pattern with the two vertical lines most precisely printed on top of each other. You may need to use a magnifying glass or loupe.
Select one pattern each for rows 1, 2, and 3. Then enter the number of the best pattern for each row in the corresponding boxes on the screen. Then click Finish.
If you can’t find an aligned pattern, click Realignment to print another test page, then repeat this step.40 Maintaining Your Printer
Cleaning the Printer
To keep your printer working at its best, you should clean it several times a year.
Follow these steps: 1. Turn off the printer, unplug the power cord, and disconnect the printer cable.
2. Remove all paper, then use a soft brush to clean any dust or dirt from the sheet feeder.
3. Clean the exterior of the printer with a soft, damp cloth.
4. Clean ink out of the printer’s interior with a soft, damp cloth. Clean the areas shown here:Warning: Don’t touch the gears inside the printer.
Caution: Be careful not to wipe the metal carriage shaft.
Never use a hard or abrasive brush, or alcohol or thinner for cleaning; they can damage the printer components and case.
Don’t get water on the printer components and don’t spray lubricants or oils inside the printer.
Don’t use any cleaning sheets included with special paper; they may jam inside the printer.
Clean here
Don’t touch the metal carriage shaftMaintaining Your Printer 41
Transporting the Printer
If you move your printer some distance, you need to prepare it for transportation in its original box or a similar one. Follow these steps:Caution: To avoid damage, always leave the ink cartridges installed when transporting the printer.
1. Turn on the printer, wait until the print head locks in the far right position, then turn off the printer.
2. Unplug the power cord from the electrical outlet. Then disconnect the printer cable from the printer.
3. Remove any paper from the printer and remove the paper support.
4. Open the printer cover. If you still have the packing insert, slide it down into the area beside the ink cartridge holder and tape it to the printer case. If you don’t have the insert, just tape the cartridge holder to the printer case. Then close the printer cover.
5. Push in the output tray extension and close the tray.
6. Repack the printer and its attachments in the original box using the protective materials that came with them.
Keep the printer level as you transport it.
After transporting the printer, remove the tape securing the print head and test your printer. If you notice a decline in print quality, clean the print head (see page 33); if output is misaligned, align the print head (see page 39).
Tape the ink cartridge holder to the printer case
Caution: Be sure to remove the tape and insert after installing the printer in its new location.42 Maintaining Your Printer43
Solving Problems
See “Diagnosing Printer Problems” on page 44 to help determine what the cause of your printer problem may be. Then see these sections for solutions:“Setup and Software Installation Problems” on page 46
“Printer Problems” on page 47
“Quality Problems” on page 48
“Paper Problems” on page 50
“Miscellaneous Problems” on page 50
“Uninstalling and Reinstalling Printer Software” on page 52
“Where To Get Help” on page 53
Tip: It’s a good idea to check EPSON’s support web site periodically for free updates to your printer driver. Visit http://support.epson.com. Download instructions are posted for your convenience.
Printer Partspower button and lightmaintenance button/error lightink cartridge replacement buttonpaper supportprinter coveroutput tray extensionoutput trayleft edge guide44 Solving Problems
Diagnosing Printer Problems
First, check the printer’s lights (see below) or run a printer check (see page 45).
Lights Explanation
Green

P power light flashes
The printer is receiving a print job, replacing an ink cartridge, charging ink, or cleaning the print head.
Red
b error light is on
Your paper ran out, ink ran out, or paper is jammed. You may also see a message on your screen.
If paper is out, load more paper, then press the
b maintenance button to resume printing.
If paper is jammed, first press the
b maintenance button to eject the paper. If that doesn’t work, turn off the printer, open the cover, and remove all the paper, including any torn pieces. Then turn on the printer, reload paper, and press the
b maintenance button.
If you see an ink out message on your screen, you need to replace one of your ink cartridges. See page 35 for details.
Red
b error light flashes
One of the ink cartridges is low. Make sure you have a replacement cartridge. To determine which cartridge is low, check the ink level as described on page 35.
Green

P power light is off and red
b error light is on
Paper may be blocking movement of the print head. Turn off the printer, open the cover, and remove any jammed paper or other foreign objects. Then turn the printer on again. If the lights are still on, contact your dealer or EPSON; see page 53 for contact information.
Green

P power light and red
b error

light

flash
The printer may have an internal error. Turn off the printer, wait a few seconds, and turn it on again. If the lights are still flashing, contact your dealer or EPSON; see page 53 for contact information.
Green

P power light and red
b error

light

are still on after replacing an ink cartridge
One of your ink cartridges is installed incorrectly. Follow the steps on page 37 to remove your ink cartridges and then reinsert them.Solving Problems 45
Running a Printer Check
You can run a printer check to determine whether a problem comes from the printer or some other source.
1. Turn off your printer and computer.
2. Disconnect the printer’s interface cable.
3. Load letter-size paper in the printer.
4. Hold down the
b maintenance button, then press and release the

P power button. Continue holding down the
b maintenance button until the green

P power light flashes, then release it.
5. The printer prints one page showing its
ROM version number and a nozzle check pattern. (If the pattern has lines, clean the print head; see page 33.)
If the test page prints, the problem probably lies in your software settings, interface cable, or computer, or your software may not be installed correctly.
If the test page doesn’t print, you may have a problem with your printer.
Try the suggestions in “Problems and Solutions” beginning on page 46. If nothing works, contact your dealer or EPSON as described on page 53.
6. Turn off the printer, reconnect the interface cable, then turn on your printer and computer.46 Solving Problems
Problems and Solutions
Setup and Software Installation Problems
The printer makes noise after ink cartridge installation.
When you install ink cartridges, the printer must charge its print head for a few minutes. Wait until it’s finished (the green

P power light stops flashing) before you turn off the printer, or it may use excess ink the next time you turn it on.
Make sure the ink cartridge clamps are locked down completely and no packing material remains in the printer.
Turn off the printer, wait a moment, then turn it back on to clear the error.
You’re having problems installing the printer software.
Turn on your printer and make sure its cable is securely connected at both ends. Follow the installation steps on the
Start Here sheet, and make sure your system meets the requirements on page 63.
Close other programs, including screen savers and virus protectors, and install again.
If the SP820 Series icon doesn’t appear in the Macintosh
Chooser, you may have too many items in the Chooser.
Delete any unused items.
If you see an error message with
Windows 2000, you may not have software installation privileges. Contact your System
Administrator.
If you’re using Windows 98,
Me, 2000, or XP with a USB connection, make sure your system was not upgraded from
Windows 95; the USB driver may not install correctly.
Make sure the USB Controller is working properly in Device
Manager. See your Windows help system for details.
If you’re printing over a network, see your on-screen
Reference Guide for instructions on configuring your printer.
In Windows, make sure your printer is selected as the default printer in the Printers utility.Solving Problems 47
Printer Problems
Only the

green

P power light is on, but nothing prints.
Make sure the interface cable is securely connected at both ends and meets the system requirements on page 63.
Run a printer check as described on page 45. If the test page prints, make sure your software is installed correctly.
If you’re printing on a network, you need to set up your printer for network printing, as described in your on-screen
Reference Guide.
The printer sounds as though it is printing, but nothing prints.
The print head nozzles may need cleaning; see page 33 for instructions.
The printer won’t operate properly if it’s tilted or at an angle. Place it on a flat, stable surface.
Your printer makes noise when you turn it on or after it has been sitting for awhile.
Your printer is performing routine maintenance.
Printing is too slow.
Make sure your system meets the requirements listed on page 63. If you’re printing a high-resolution image, you need more than the minimum requirements. You may also need to:Clear space on your hard drive or run a defragmentation utility.
Close open programs that you’re not using.
Increase your system’s memory
(RAM).
For the fastest printing, try these tips:Select Draft as the Quality Type
(Windows) or set the
Quality/Speed slider to Speed
(Macintosh).
In the Advanced window, turn
MicroWeave

off (Macintosh only) and turn High Speed on.
If your printer is connected to a
USB hub, disconnect any unused USB devices.
If you’re using the parallel port, enable ECP/DMA mode on your computer’s parallel port.
See your computer documentation or the manufacturer for instructions.48 Solving Problems
Quality Problems
You see banding (light lines).
Clean the print head; see page 33 for instructions.
Select a higher print quality and turn off High Speed mode; see page 10 (Windows) or page 12
(Macintosh) for details.
Select the correct Type
(Windows) or Media Type
(Macintosh) for your paper; see page 21.
Make sure the printable side of the paper is face up. It’s usually whiter or shinier.
The ink cartridges may need replacing. To replace them, see page 35.
Try using Automatic mode
(Macintosh only); see page 13
(OS 8.6 to 9.x) or page 15
(OS X).
Align the print head as described on page 39.
Your print is blurry or smeared.
Make sure your paper isn’t damp or curled, or loaded face down (the printable side should be face up). Reload new paper face up.
Use a support sheet with special paper, or try loading your paper one sheet at a time.
Make sure your paper meets the specifications listed in the on-screen Reference Guide.
Use EPSON papers for proper saturation and absorption of genuine EPSON inks.
Align the print head as described on page 39.Solving Problems 49
Your printout is faint or has gaps.
Clean the print head; see page 33 for instructions.
The ink cartridges may be old or low on ink; see page 35.
Select the correct Type
(Windows) or Media Type
(Macintosh) for your paper; see page 21.
Make sure your paper isn’t damaged, old, dirty, or loaded face down. If it is, load new paper face up. For best results, use genuine EPSON paper.
Your printout is grainy.
Use a higher quality paper or select a higher Quality Type
(Windows; page 11) or Print
Quality (Macintosh; page 13).
Align the print head; see page 39 for instructions.
Increase the image resolution or print it in a smaller size; see your software documentation.
You see wrong or missing colors.
Make sure Black Ink Only is off
(Windows) or Color ink is selected (Macintosh), even when printing black and white photographs.
Clean the print head; see page 33 for instructions.
The ink cartridges may be old or low on ink; see page 35.
Try turning off PhotoEnhance.


Also check if you’re using a special effect that alters image colors, like Sepia.
Try using Automatic mode
(Macintosh only); see page 13
(OS 8.6 to 9.x) or page 15
(OS X).
Try changing the Gamma setting; see page 17 (Windows) or page 20 (Macintosh).
Your printed colors can never exactly match your on-screen colors. However, you can use a color management system—such as ICM (Windows; see page 17) or ColorSync
(Macintosh; see page 19)—to get as close as possible.50 Solving Problems
Paper Problems
Paper doesn’t feed correctly or jams in the printer.
If paper doesn’t feed, remove it from the sheet feeder. Fan the edges of the sheets, reload them against the right edge (beneath the tab), then slide the left edge guide to fit lightly against the paper.
If paper jams, press the
b maintenance button to clear the jam. If necessary, open the cover and remove any jammed or torn pieces. Load new paper and press the
b maintenance button.
Paper doesn’t eject fully or is wrinkled.
If the paper doesn’t eject fully, you may have set the wrong paper size. Press the
b maintenance button to eject the paper, then select the correct paper size.
If it’s wrinkled when it ejects, the paper may be damp or too thin. Load new paper.
Miscellaneous
Problems
The image is inverted, as if viewed in a mirror.
Turn off Mirror Image (Windows) or Flip Horizontal (Macintosh) in the printer software, or the mirror setting in your program. (If you’re printing on EPSON Iron-On
Transfer Paper, the image should be inverted.)
The printer prints blank pages.
Make sure your printer is selected in the Print window, or the Macintosh Chooser or Print
Center.
Clean the print head; see page 33 for instructions.
You see incorrect characters.
Make sure the interface cable is securely connected at both ends and meets the system requirements on page 63.
Make sure your printer is selected in the Print window, or the Macintosh Chooser or Print
Center.
If you’re using a switch box or
USB hub with your printer, connect the printer directly to your computer instead.Solving Problems 51
The margins are incorrect.
Make sure the paper settings are correct for your paper size. See page 11 (Windows), page 12
(Macintosh OS 8.6 to 9.x), or page 14 (Macintosh OS X).
Choose the correct margins for your paper size. The margins must be within the printable area of the page; see “Printer
Specifications” in your on-screen Reference Guide.
Make sure your paper is positioned next to the right side of the feeder and the left edge guide is snug against the other side. Don’t load paper above the arrow on the left edge guide.
Image size or position is incorrect.
Make sure paper and layout options are set correctly.
Too many copies are printing.
Make sure that the Copies option in your printer software or program is not set for multiple copies.52 Solving Problems
Uninstalling and Reinstalling Printer
Software
You may need to uninstall and then reinstall your printer driver and utilities if, for example, you upgrade your Windows operating system. You don’t need to uninstall your other photo software or the EPSON Printer Information Center.
Windows
1. Click Start, and select Programs or All Programs.
2. Point to Epson or EPSON Printers, then select EPSON Printer Software
Uninstall.
3. In the next window, make sure EPSON
Stylus Photo 820 Series is selected and click OK. Then follow the on-screen instructions.
4. Restart your computer, then see the Start Here sheet or page 55 to reinstall your software.
Macintosh OS 8.6 to 9.x
1. Insert your printer software CD-ROM.
2. Double-click EPSON on your desktop, then double-click EPSON in the folder that opens. The Main Menu appears.
3. Click Install Printer Driver. On the
Installer screen, click the arrow in the
Easy Install list at the top and select
Uninstall. Then click the Uninstall button at the bottom and follow the instructions.
4. Restart your Macintosh, then see the
Start Here sheet or page 55 to reinstall your software.Solving Problems 53
Macintosh OS X
1. Open the Applications folder, then the Utilities folder.
2. Select Print Center, select SP820 Series, and click the Delete button.
3. Restart your Macintosh, then see page 55 to reinstall your software.
Where To Get Help
If you need help with your printer, Film Factory, or the P.I.M. Plug-in for Adobe
Photoshop, see the contact information below. See the information on page 54 if you need help with the other photo software that came on your printer CD-ROM.
EPSON provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed below:To speak to a technical support representative, dial:U.S.: (562) 276-7282, 6 AM to 8 PM, Pacific Standard Time, Monday through
Friday and 7 AM to 4 PM, Saturday.
Canada: (905) 709-2567, 6 AM to 6 PM, Pacific Standard Time, Monday through
Friday.
Toll or long distance charges may apply.
Service Access
World Wide
Web
From the Internet, you can reach EPSON Support at http://support.epson.com. At this site, you can download drivers and other files, look at product documentation, access troubleshooting information, and receive technical advice through e-mail.
Automated
Telephone
Services
A variety of automated help services are available 24 hours a day, seven days a week. To use these services, you must have a touch tone telephone and call (800) 922-8911. Your EPSON SoundAdvice
Express Code is 70360. Use this code to quickly select the EPSON
Stylus Photo 820 in SoundAdvice.
SM54 Solving Problems
Before you call, please have the following information ready:Product name (EPSON Stylus Photo 820)
Product serial number (located on the back of the printer and on its box)
Proof of purchase (such as a store receipt) and date of purchase
Computer configuration and operating system version
Description of the problem
You can purchase ink cartridges, paper, manuals, and accessories from the EPSON
Store at (800) 873-7766 or visit www.epsonstore.com (U.S. sales only). In Canada, please call (800) 463-7766 for dealer referral.
If you need

TXT / PDF

Available 27 files for Stylus Photo 820 Inkjet View all >
HelpDrivers Since March 2000