Available 2 files for Diamond SupraExpress 56e International

Company

Diamond

Categories

Fax & Modem & ISDN

Model

Diamond SupraExpress 56e International

Description

Drivers

Operating System

Windows 2000

Size Driver

37KB

File Name

2000.zip

Observations

Windows 2000 drivers for SupraExpress 56e V.90 ACF2 modem, SUP2730

Instructions for new installation of drivers:

1) With the computer off, install the modem to the serial port on back of computer, plug power supply into wall and into back of modem.
2) Boot the system. Windows will not indicate that the modem was installed, but a "56K Data Fax Modem PnP" will be installed.
3) Go to Start > Settings > Control Panels. Double-click on System, click on the Hardware tab, and click on Device Manager.
4) Click on the + in front of Modems, right-click on the modem and go to Properties.
5) On the Driver tab, click Update Driver. The Update Device Driver Wizard will begin.
6) Choose to "Display a list of known drivers" as opposed to "Search for a suitable driver."
7) Point the procedure to the location on your hard drive or floppy disk where you extracted the drivers. You will need to click "Have Disk" and and type in the path to the drivers.
8) Pick the "SupraExpress 56e V.90 SUP2730" from the list. Windows will install drivers for this modem.

Testing the Installation:

1) Go to Start > Settings > Control Panels. Double-click on System, click on the Hardware tab, and click on Device Manager.
2) Click on the + in front of Modems, right-click on the modem and go to Properties.
3) On the Diagnostics tab, click the Query Modem button. After a few seconds, The ATI commands should contain information, including an ATI3 response of 3.210-03, the firmware revision for this modem.

Company

Diamond

Categories

Fax & Modem & ISDN

Model

Diamond SupraExpress 56e International

Description

Firmware

Operating System

Windows 95-98-NT4-firmware

Size Driver

578KB

File Name

firmware-95-98-nt4.zip

Observations

SupraExpress 56e/i International ACF 1 Meg Series Windows 9x/NT firmware update.
======================================================================

Applicable files
-----------------
V.90 and 56Flex:

supraexpress_56-215x_2200-firmware.exe (most current version V2.200-01)

Release Notes
-----------------
These firmware updates are provided for those who are experiencing difficulty with
their modem's current firmware. Unless you are experiencing connection or operation
difficulties with the modem, there should be no need to upgrade your firmware.
Firmware updates are created to deal with specific issues that may arise with
previous versions. In some cases, a firmware update may negatively affect the
situation. And for some modems there are no "flash-backs" to the previous firmware
versions to correct this.

Connection rates of 42K and above are common 56K connections for most phone lines.
If your modem is operating properly, but only connecting at these connection ranges,
Diamond/S3 would not recommend updating the firmware. This is because it is not likely
that a firmware/driver update will improve these connection speeds.

Before considering updating the firmware/drivers, you may want to first try the
following:

1) Try various initialization strings suggested on our web site, www.s3.com.
2) Try dialing into another number. The situation may only be present when dialing
into a specific number's equipment.
3) Test the line quality with the AT&V1 command.

If the situation persists after trying the above, then it may be beneficial to
update the modem's firmware.

It is recommeded that you use the V2.200 version of the firmware unless specifically
instructed otherwise by Diamond/S3 technical support.

Installation Instructions
-----------------
You should print this document for easy reference.

1. Download the file onto your hard driver or a floppy disk. In your browser, click on
the file name. Your browser should prompt as to where you would like to save the file.
You should note the location (i.e. c:\windows\temp, a:\, etc).

2. When the download is complete, you should disconnect from the internet and close
all open programs.

3. You will need to determine what comport your modem is using prior to running the
update.(NT users note which com they installed the modem to) To do this:

A. Click Start/Settings/Conrol Panel.
B. Double-click on Modems.
C. Click Diagnostic. Make a note of the comport listed in the "Port" column
next to the Diamond modem. Use the first of the two modems for this selection.
D. Close all windows.

4. You should then need to extract the files from the downloaded file. Click
Start\Run\Browse. Locate the downloaded file. It should be in the noted location from
step 1 above. Click OK and then OK again.

5. For the V2.200 version, click OK to the Introductory Self-extractor window.